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The original was posted on /r/androiddev by /u/raffaeledisomma on 2024-09-20 08:41:06+00:00.

I’m an Android developer with an app published on the Play Store, and I’m currently stuck because of the suspension of my account due to the Identity Verification process.

I was required to upload identity documents starting from June, and I did it on the very first day. After that, my verification request was pending for three months until it expired on September 16. In the meantime, I didn’t receive any positive or negative response—only the message “Google is verifying your identity”.

In early August, concerned about the pending status, I requested an extension of the deadline, which was granted, moving it to September 16. I also opened a support ticket. After a few days, they informed me that I had successfully completed the verification process for my account. However, when I logged into my Play Console profile, I still saw the error message: “Your apps and account will be deleted on September 16”. I went back to support three times, and each time they said, “We are escalating to the appropriate team”. Since August 28, they have not responded anymore.

On September 9, I decided to create a post on the Help Community, and a Diamond Product Expert tried to assist me. After providing my details, he was able to push my issue further internally. On September 13, he said that my verification was completed and no further action was needed on my side.

Unfortunately, once again, I had no luck, and on September 16, my account was suspended. My app was removed from the Play Store, and it’s no longer visible to users. Additionally, my payments profile was blocked, so I can’t receive earnings. I’m losing users and subscribers because it’s not possible for them to unlock and use all the app’s features.

Now, I’m not able to get feedback from anyone anymore. I’m losing users, subscribers, and therefore money.

Does any of you know more about these kinds of issues and how to solve them? What makes me desperate is not knowing what’s happening and how long it will take to resolve.

Thanks :)

Edit: Link to the post in the official Google community channel