Someone bought a USB hard drive enclosure and demanded a refund because it was R100 ZAR cheaper on Amazon. They literally bought it, opened and used it and then came back the next day. They also mentioned they literally drove from Pretoria and back to the computer shop in Johannesburg where I worked at (like 50 kilometers here and back). Obviously they were less than happy with the “service” and also spending 2-ish hours (and a little over R100 ZAR in petrol) for a refund to save R100 ZAR.
Also when they are in a “sticker shock” because one laptop is R2,500 ZAR and the one next to it is R10,000 ZAR, like they couldn’t fathom that maybe, just maybe I’m obviously going to charge more for a laptop with better specs like a SSD instead of HDD, quad-core i7 instead of an i3, etc.
And of course the times when a customer calls our shop and gets angry because “no we’re not going to drive halfway across South Africa to pick up your 150-kilogram rear projection telly for recycling and we sure ain’t paying”.
A more recent example is here when I was buying groceriers, not an employee and didn’t deal with directly, but some old lady was complaining nonstop that “this is Estonia, speak Estonian and not Russian” while I was going through the cooler. She even had a winter hat on in Estonian colours and patterns. 15 minutes later I go to the register and she’s still going. This was before the war in uKKKraine by the way.
Someone bought a USB hard drive enclosure and demanded a refund because it was R100 ZAR cheaper on Amazon. They literally bought it, opened and used it and then came back the next day. They also mentioned they literally drove from Pretoria and back to the computer shop in Johannesburg where I worked at (like 50 kilometers here and back). Obviously they were less than happy with the “service” and also spending 2-ish hours (and a little over R100 ZAR in petrol) for a refund to save R100 ZAR.
Also when they are in a “sticker shock” because one laptop is R2,500 ZAR and the one next to it is R10,000 ZAR, like they couldn’t fathom that maybe, just maybe I’m obviously going to charge more for a laptop with better specs like a SSD instead of HDD, quad-core i7 instead of an i3, etc.
And of course the times when a customer calls our shop and gets angry because “no we’re not going to drive halfway across South Africa to pick up your 150-kilogram rear projection telly for recycling and we sure ain’t paying”.
A more recent example is here when I was buying groceriers, not an employee and didn’t deal with directly, but some old lady was complaining nonstop that “this is Estonia, speak Estonian and not Russian” while I was going through the cooler. She even had a winter hat on in Estonian colours and patterns. 15 minutes later I go to the register and she’s still going. This was before the war in uKKKraine by the way.