reallykindasorta@slrpnk.net to Mildly Infuriating@lemmy.worldEnglish · 24 hours agoAmazon's system marked an item I returned a year ago as not received and charged me for this return, but the chat bot already knew they had received it.slrpnk.netimagemessage-square81fedilinkarrow-up1536arrow-down110
arrow-up1526arrow-down1imageAmazon's system marked an item I returned a year ago as not received and charged me for this return, but the chat bot already knew they had received it.slrpnk.netreallykindasorta@slrpnk.net to Mildly Infuriating@lemmy.worldEnglish · 24 hours agomessage-square81fedilink
minus-squaremilicent_bystandr@lemm.eelinkfedilinkEnglisharrow-up55arrow-down3·18 hours agoIn this case, “it looks like we received it” sounds like typical AI choosing a response that sounds right with no attention to its meaning.
minus-squarejonne@infosec.publinkfedilinkEnglisharrow-up22arrow-down1·14 hours agoYep, I doubt the chatbot has direct access to the inventory.
minus-squareChewget@lemm.eelinkfedilinkEnglisharrow-up4·7 hours agoOne of their marketed features is the ability to access this type of useful information. Amazon is supposed to be one of the leading developers of the technology. I would be more surprised if they didn’t.
In this case, “it looks like we received it” sounds like typical AI choosing a response that sounds right with no attention to its meaning.
Yep, I doubt the chatbot has direct access to the inventory.
One of their marketed features is the ability to access this type of useful information. Amazon is supposed to be one of the leading developers of the technology. I would be more surprised if they didn’t.