from the team:

Hi everyone,

We’ve been listening to your feedback, and today we’re excited to announce the launch of the Pass Family plan! Many of you have been asking for a way to manage your family’s online security and passwords, and we’re happy to deliver.

Lock in our limited-time price of $3.99/mo for 12 months - forever! proton.me/pass/family

What do I get?

Protecting your online identity is just the starting point. Keeping your children’s online identities safe and helping your parents avoid the ‘forgot my password’ cycle are equally crucial.

Here’s what’s included:

  • Premium features for up to 6 people, so you can keep your whole family’s online identity safe
  • Simple and secure password sharing
  • Integrated 2FA, for an extra layer of protection
  • Hide-my-email aliases, to help you cut down on spam and unwanted emails

We hope this new plan will help you and your loved ones stay safe online. Let us know what you think, and as always, thank you for being part of the Proton community!

Proton Team

Edit: for anyone on the legacy $1/m plan, we’ll be sending out an email soon with upgrade details. You can use the coupon code PASSEARLYSUPPORTER and it should work automatically for those eligible. Contact support if you need any assistance.

Edit 2: If you’re already on the Proton Family plan, you already have access to Proton Pass.

  • wrekone@lemmyf.ukEnglish
    1·
    8 days ago

    I was really excited about this. I’d been looking for a reason to try Proton’s products, and also a reason to move my family off of LastPass. After signing up for Pass Family, I did find the Proton Pass product to be superior to LastPass in most ways. I appreciate that Proton provides a way for me to request, and vote on, new features. At that point, I couldn’t have been happier with the decision, and had started the process of getting the family moved over.

    Then I made the mistake of upgrading my Proton Mail plan. While using Proton Mail, I got a lovely offer to upgrade, with a pro-rated price of on $0.99 per month. Nothing on the offer page indicated that it was anything other than an add-on to my existing subscription. Amazing, I thought. Now, in addition to moving off of LastPass, I can move off of Gmail too. And I could transfer my domain over to a privacy focused provider. All for a great price! What the offer didn’t say, was that by upgrading my Proton Mail plan to Mail Plus, I would immediately lose access to Pass Family. I only found this out after the fact. No big deal, I thought. I’ll just reach out to support and they’ll help me get this sorted. I could not have been more wrong.

    Support has routed me through a number of account upgrade paths with the promise that these would then allow me to downgrade my Proton Mail account and get back on Pass Family. Instead, it’s left me stuck with a Proton Unlimited account that I have no use for, and no way to share my Proton password vault with my family. It seems my only choice is to cancel my Proton subscription entirely, and go back to LastPass. With no option for a refund from Proton, it’s basically $50 down the drain. Now, at this point, I could not be more disappointed with the experience.

    edit: Ultimately, support was able to help me get back on the Pass Family plan. I won’t say it was easy. Proton only allows you to have one subscription plan at a time, so having different subscription levels for their various products is not possible with a single account. That’s disappointing, because I would like to have all my Proton products linked to one primary account, while selecting the subscription level that’s right for me, for each product. That said, I do want to recognize that technical support did as much as they could to help, and they deserve kudos for their patience.