Edit: Solved, thanks to Matthew and everyone else for helping me out. Leaving this up just in case someone needs to search it in the future. Thank you!
I’m so sorry if this isn’t the right place for it, but I tried to search communities and couldn’t find one specifically for questions like this.
I’m running an AMD Radeon 580 Series, if it helps
I’m not sure which details are relevant so I’m just going to explain the whole situation and hopefully it helps:
So a couple days ago I had a brownout of my power and my computer got shut off. My second monitor seemed to die at the same time, so I unplugged it and plan to get a new one.
Now, when I play games my computer is telling me my graphics card doesn’t meet the minimum requirements.
I tried to open up the software for the graphics card but a box comes up saying: “The version of AMD Radeon Software you have launched is not compatible with your currently installed graphics driver. Please check your system for other versions of Radeon Software that may currently be installed. A factory reset of your Radeon software installation is recommended. More information about this problem can be found at: Link that doesn’t work”
So I’ve looked at my drivers, updated them, did a whole tutorial on how to fix it involving ending process tress and %localappdata% but that didn’t work. I tried to open the BIOS to try and figure it out but that didn’t seem to give me any info.
And I can’t find a way to factory reset my radeon software without the Radeon Software app. I’ve run compatibility troubleshooters, that did nothing.
And yes, I’ve turned my computer off and on many times in the process but nothing has worked. So please, if anyone can help me out I would really appreciate it. I just bought two new games on the Steam Summer Sale and I’d really like to be able to play them.
Thanks so much.
The card may have been damaged, but before assuming that, I’d run DDU: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
Tell the software the card model is AMD, let it remove everything and reboot. Then, redownload the AMD software and see if it helps. If not, we’ll see from there.
I’ll try that, thank you!
Let me know how it goes!
So far so good, drivers were removed fine and it seems the software installer is picking up the graphics card. The drivers are installing now and I’ll restart once it’s done and hopefully that gets us where we need to be.
It worked! You’re a lifesaver. Thank you so much!
Awesome! You’re welcome :) In case of doubt, DDU is always a good place to start. Enjoy your working PC !
I came across this post late, but I’m upvoting it because you’ve edited your title to [Solved]
Have you tried formatting it yet? Someone else suggested DDU so give that a go first.
It could’ve been damaged but for now it looks like software issues. Unless you’ve noticed artifacts on screen or loss of image or something I don’t think it’s the GPU.
As a related note, if your computer isn’t on a surge protector you should get one. They’re pretty cheap and will protect your computer from power problems.
If you do a lot of work with yours, you should consider a battery backup one. That would give you time to save any work and properly shut down your pc if the power goes out.
It is on a surge protector, luckily this isn’t my work computer, just my personal one.
