Shah, the 31-year-old CEO and founder of Bengaluru-based Duukan, which helps merchants to set up online stores and sell products digitally, posted that "We had to layoff...
There’s an in between. Have the LLM map into predefined responses, thus leveraging the LLM’s insane parsing abilities with the linearity of tree-like structures.
At that point it’s probably cheaper to purchase support staff in SEA or Eastern Europe… staffing a software product team with ML and prompt engineers for a bespoke support solution is costly.
Granted they probably went with a vendor, but that model has its own costly drawbacks.
There’s an in between. Have the LLM map into predefined responses, thus leveraging the LLM’s insane parsing abilities with the linearity of tree-like structures.
It can be done, and can be done intelligently.
Which I somewhat doubt was the case here.
At that point it’s probably cheaper to purchase support staff in SEA or Eastern Europe… staffing a software product team with ML and prompt engineers for a bespoke support solution is costly.
Granted they probably went with a vendor, but that model has its own costly drawbacks.