A bit late to your comment but they simply don’t want you to talk to a human. It’s that easy. Talking to a human results in empathy, which results in giving away of deals the management doesn’t really want you to give out.
They’d rather you get frustrated at being able to not reach a human and then you just give up and be a good sheep and pay what you’re expected to.
Oh, unless you want to cancel, in which case it will take no less than 10 different humans bouncing you off various departments and scripts because making it easy to cancel also results in bad metrics
A bit late to your comment but they simply don’t want you to talk to a human. It’s that easy. Talking to a human results in empathy, which results in giving away of deals the management doesn’t really want you to give out.
They’d rather you get frustrated at being able to not reach a human and then you just give up and be a good sheep and pay what you’re expected to.
Oh, unless you want to cancel, in which case it will take no less than 10 different humans bouncing you off various departments and scripts because making it easy to cancel also results in bad metrics