To you it’s crazy that the person in customer service wants to give you a correct answer without having to worry about mistakingly not carrying a digit and then customers throwing a hissie fit because “well you said 7531 not 8531 and you’re a representative of the company so I’m going to pick and choose to pay the lower number rather than what I know I owe, get shit on by your manager for it, I don’t care”? Idk man, to me it just sounds like a smart idea - leave no room for error, let the machine be responsible for if you’re tired and can’t mental math for a second. It even shows you the numbers you added, you can double and triple check the result within seconds, no need to go out and prove you attended elementary school.
To you it’s crazy that the person in customer service wants to give you a correct answer without having to worry about mistakingly not carrying a digit and then customers throwing a hissie fit because “well you said 7531 not 8531 and you’re a representative of the company so I’m going to pick and choose to pay the lower number rather than what I know I owe, get shit on by your manager for it, I don’t care”? Idk man, to me it just sounds like a smart idea - leave no room for error, let the machine be responsible for if you’re tired and can’t mental math for a second. It even shows you the numbers you added, you can double and triple check the result within seconds, no need to go out and prove you attended elementary school.