World’s largest end-to-end encrypted email service. Based in Switzerland and protecting the privacy of 100 million people.
You can also find us on X/Twitter: https://twitter.com/ProtonPrivacy.
@birdcat Please read the edited version of our response above, and accept our sincere apologies for sharing some links that were irrelevant to your original concerns: https://mastodon.social/@protonmail/111958985077770856.
The benefits of running Proton’s services under Swiss legislation described in the article above remain correct.
The website linked above is filled with false information. We have in fact attempted to reach the author and clarify this, but haven’t heard back. Some of the points have been clarified here: https://web.archive.org/web/20210727224547/https://serpentsec.1337.cx/i-was-asked-to-review-an-article-from , as well as in direct communication with our users: https://www.reddit.com/r/ProtonMail/comments/d58cq1/protonmail_questions_and_concerns/
Regarding the recent revelations about surveillance, Proton users are not impacted, because we aren’t considered a telecommunications service: https://proton.me/blog/court-strengthens-email-privacy (1/2)
@LinkOpensChest_wav That’s a fair point. We’ve made sure to pass along your comments to the marketing team for future consideration.
We do try to strike a balance in our promotional materials between being informative about new offers/products/releases and giving an option to easily opt out for users who may not be interested, and honest feedback like yours helps in this regard.
@LinkOpensChest_wav Regarding the Proton Pass modal on the account settings page, if you click away from the pop-up anywhere on the screen, does it disappear, or can you dismiss the modal only by selecting ‘Start using Proton Pass now’?
@LinkOpensChest_wav That doesn’t sound right – you have either experienced a rare issue or missed the exit option. Have you contacted out support team when you experienced this? If yes, could you please share your support ticket number? Otherwise, do you have a screenshot of this you can share? We’d like to make sure what happened, and improve the experience in the future.
@LinkOpensChest_wav With regards to pop-ups, you can always exit them using the X button (or a similar option on the screen depending on the pop-up), after which they should no longer appear, if you don’t have your browser set to clear cache & cookies on each exit.
We’ll make sure to forward your complaints to the appropriate team for future consideration.
@LinkOpensChest_wav If you’ve faced any issues with receiving emails that you were expecting to receive, please contact us at https://proton.me/support/contact so we can look further into that.
Regarding email subscriptions (i.e. promotional emails), you can turn them off in your All Settings → Dashboard tab.
@LinkOpensChest_wav Sorry for the confusion, the pricing post is for those currently on a Proton Pass Plus plan.
@LinkOpensChest_wav @BCsven Indeed there was an error, and some users to whose subscriptions this price change (https://proton.me/blog/proton-pass-price-change) doesn’t apply have received an email about it. We then sent out a correction email. Please check your spam folder if you can’t find it. If it’s not there either, please let us know.
@fanchig @protonprivacy The screenshot on the left is from 2023, and is about a discount that ended in August '23. As of recently (January '24), we announced another price reduction that will last until September '24: https://proton.me/blog/proton-pass-price-change. The former was $1/month on a yearly subscription, the latter is $1.99/month on a yearly subscription.
@Nelizea Thanks for sharing!
@pearsaltchocolatebar Hi! Regarding Proton Pass, could you let us know if you’re referring to the web extension or mobile app for Android or iOS?
Regarding automatic sorting, could you share some more details about your use case, and what you can’t currently sort in your Proton mailbox, so we can pass the feedback on to the team?
@Rush @lenzgr @protonprivacy @protonvpn Thank you for tagging us Simon!
@juandiego @protonprivacy Thanks for your support Juan! 🙌 🔐
@SoulKeeper While we rely on Google Play Store services for push notifications, they are end-to-end encrypted. To stay private when using Proton Mail on an Android phone, we recommend trying some of these tips: https://proton.me/blog/android-privacy .
We are also working on a complete rewrite of our Android app, which will allow for the improved functionalities and features to be added.
@helenslunch @lynze We do :)