Well since I’ve been mostly in customer service jobs I’d like for people to know that the reps don’t make the rules or decisions. When there is something about a store or service that’s undesirable such as prices then it’s something to bring up to upper management or just let them lose you as a customer. But you can be as nice to the reps as they are to you.
I have to admit that I often forget to specify this. The fact that I’m Field Service doesn’t make it easier for my vendor to do the guesswork either, but they’ve gotten used to the fact that the address of the head office is only for billing, so they’ve made a habit out of asking.