I used to wait tables and we had a regular who was a prominent local retail estate agent (like, multiple billboards with her face on them prominent). Everyone hated getting sat with her because she would insist on being sat in the party room by herself or with one person she was with (I guess she was too good for a table next to another customer’s table) and you’d basically have to split your attention between two sections, neglecting your actual section that your other tables were in, inevitably leading to reduced tips from that section.
Then after like an hour and a half when she finally left she’d consistently tip one dollar. On top of being a ton of extra work, you’d generally net lose income for waiting on her.
The customer is always right - when it comes to taste.
No one ever finishes the quote. The customer is always right when it comes to stuff like “how you like your food to taste” not “how should this place be run”
It’s even bad for business, you can do 3 normal tables in the time it takes to deal with one shitty table and appeasing that person means they’ll keep coming back and possibly be more demanding. Staff needing to deal with rude people isn’t even good for the capitalist.
I used to wait tables and we had a regular who was a prominent local retail estate agent (like, multiple billboards with her face on them prominent). Everyone hated getting sat with her because she would insist on being sat in the party room by herself or with one person she was with (I guess she was too good for a table next to another customer’s table) and you’d basically have to split your attention between two sections, neglecting your actual section that your other tables were in, inevitably leading to reduced tips from that section.
Then after like an hour and a half when she finally left she’d consistently tip one dollar. On top of being a ton of extra work, you’d generally net lose income for waiting on her.
Yeah we just need to get back to saying “no” to those types of people.
The anything to appease the rich customer who doesn’t even actually earn the company more than a regular customer mentality is so a thing of the past.
The customer is always right - when it comes to taste.
No one ever finishes the quote. The customer is always right when it comes to stuff like “how you like your food to taste” not “how should this place be run”
It’s even bad for business, you can do 3 normal tables in the time it takes to deal with one shitty table and appeasing that person means they’ll keep coming back and possibly be more demanding. Staff needing to deal with rude people isn’t even good for the capitalist.