"We also launched on Steam last week, and, although being review-bombed isn’t a fun experience, it’s been great to see lots of new players jump into Overwatch 2 for the first time. Our goal with Overwatch 2 has been to make the game more accessible than ever for more people than ever before.
Many of the reviews on Steam mention the cancellation of the much larger component of PvE that was announced in 2019 as one of their primary reasons for dissatisfaction with the game. I get that. That announcement was about an ambitious project that we ultimately couldn’t deliver.
If we can’t turn back the clock, then what can we do? We can keep adding to and improving Overwatch 2. That is how we move forward. This means more maps, heroes, game modes, missions, stories, events, cool cosmetics, and features - an ever-expanding, evolving, and improving game. This is the future of Overwatch. One where we will continually create and innovate on what is making the game great now for the players who are playing now."
I haven’t been following it closely, but my understanding is that it wasn’t just a feature that people wanted, it was something that Blizzard promised with their whole chest when they announced Overwatch 2, and was essentially the main justification for making a sequel instead of continuing to support and improve the original. Absolutely wild that they went “yeah, sorry, too much work, but be sure to buy a battle pass this season” several months after they released.